FAQ
Size
Neck Size: Loosely measure the neck where the collar would normally sit sliding two fingers between the dog's (or cat's) neck and measuring tape. Adding the two fingers should make the collar size about 2" larger than the dog's neck size (maybe closer to 1" on very small dogs and cats.)
That is the measurement that corresponds to the size of your pet.
Xtra-Small:
Small:
Medium:
Large:
Xtra-Large:
Custom: Made to measure according to the pet’s specifications. The customer will provide measurements.
Shipping Policies
Processing Time: We ensure that all products are packed and shipped in optimal conditions within 3 to 5 business days of the order date, excluding weekends and holidays.
Return Policy for Leather Pet Accessories:
Thank you for choosing FurZuka for your pet’s leather accessories. We are dedicated to providing quality products and customer satisfaction. Please review our return policy below:
1. Refunds and Store Credit:
- Refunds: Refunds are not accepted. All sales are final.
- Store Credit: In lieu of refunds, we offer store credit for returns that meet our criteria.
2. Return Policy:
- Eligibility: Returns can be made within 14 business days from the date of delivery.
- Condition: Items must be returned in the same condition as received and in the original packaging.
- Process: To return an item, please ensure it is packed securely in the same package it was sent in.
- Address: Returns should be sent to: PO Box 601, Boueron, PR 00622.
- Damaged Items: If an item arrives broken or damaged, please contact us within 5 days of delivery. We will gladly accept returns or exchanges for damaged items if they are shipped back within 14 days of delivery.
3. Care Instructions for Leather Accessories:
- Avoid Excessive Moisture: While our leather accessories are designed to be durable, keep them dry and avoid excessive moisture to prevent damage.
- Regular Cleaning: Use a dry or slightly damp cloth to remove dust and dirt. Apply a leather conditioner occasionally to maintain the leather’s suppleness and prevent drying.
- Proper Storage: Store items in a cool, dry place away from direct sunlight to avoid fading and cracking.
- Avoid Harsh Chemicals: Do not use harsh chemicals or cleaners that could damage the leather.
4. Handmade Product Notice:
- Natural Variations: Our leather products are handcrafted and may exhibit natural marks or qualities due to the materials and creative process. These marks are not considered defects and do not affect the quality of the product.
5. Shipping Information:
- Processing Time: We ensure that all products are packed and shipped in optimal conditions within 3 to 5 business days of the order date (excluding weekends and holidays).
6. Cancellations:
- Cancellations: We do not accept order cancellations.
Customer Satisfaction
Your satisfaction with our products is important to us. If you have any concerns, questions, or recommendations, please do not hesitate to contact us. Your feedback is valuable and helps us create better products.
Thank you for shopping with FurZuka!